www.dolcepack.com informs that the data collected on this website will be processed according to the principles of fairness, legality, and transparency while safeguarding your privacy and rights. The processing will be carried out as follows:
Data Collection and Purpose of Processing
The collection and processing of data are carried out by DolcePack Sagl – Via alla Stampa 15, 6955 Lugano – Cadro, Switzerland – exclusively to provide the requested information.
Processing Methods – Authorized Personnel
The data processing for the aforementioned purposes will be carried out using IT tools, in compliance with the confidentiality and security rules provided by law. The data may be processed, on behalf of DolcePack Sagl, by personnel responsible for customer/supplier management or by personnel in charge of IT system maintenance. The data controller will be Andrea Ferrari.
Purpose of Collected Data
The collected data will be used to provide the requested services, whether informational or related to ancillary services. Data collected through information request forms will be used solely to provide the requested service or to respond to user inquiries. If consent is given to receive ongoing updates regarding the activities of www.dolcepack.com, the data may be uploaded to third-party databases to provide the newsletter service. In the case of data collection by the portal, this will be indicated as acknowledged through an approval tool with a confirmation flag. In no case, without explicit approval for subscription to a specific service, will the user be subscribed without their express consent (e.g., information collected through contact forms cannot be used for sending newsletters; a separate and explicit consent will be required). For e-commerce services, the portal may use the user’s browsing data to personalize the offering according to the preferences previously expressed by the user. This data will not be shared with third parties and will only be used to improve the user experience.
Provision of Data
The user is free to provide personal data as indicated in the request form. Failure to provide such data will make it impossible to obtain the requested service and to deliver the services that the user wishes to request.
Data Communication
No data derived from the web service is communicated or disclosed to third parties. If you subscribe to newsletter services or ongoing communication from DolcePack Sagl, the platform used for this purpose will be communicated in an update of this policy. This platform will be chosen because it complies with the European GDPR regulations. The data collected on this third-party service is guaranteed by high-security standards and will be used by DolcePack Sagl to improve the service and offer the customer has freely subscribed to. At any time, the end user can request a copy and/or deletion of their data collected through this service by writing to idea@dolcepack.com. In no case will DolcePack Sagl provide this data to third parties for information, market analysis, advertising, or other purposes.
Data Security and Storage
The website’s data is stored on Iweblab platforms, which meet high-security standards, including the installation of an SSL certificate on the domain. The SSL certificate identifies itself and the server, with the browser navigating the site, establishing that it is a valid certificate and that the server can be considered trustworthy. At this point, the data exchanged between the server and the browser is encrypted and no longer readable. All data collected is anonymous and is used to offer the user a better browsing experience. This anonymous data is also used via Google Analytics to check the performance of the services offered. In no case will this anonymous data be shared with third parties. In the case of subscription to ongoing services (such as newsletters), the data will be stored through third-party services chosen in compliance with GDPR regulations. The user will have the opportunity to view the regulations of these services by visiting the third-party service portal, which will be indicated in this document. In the event of a change in data processing regulations, the user will be notified by DolcePack Sagl (if the said data has not already been deleted) and will have the right to request the deletion of the service and related data. In the case of registration on the portal using a username and password, the data collected for registration will be securely stored on the platform and will not be communicated to third parties.
Duration of Data Retention
For services directly connected to browsing, due to the anonymous nature of such data, no automatic deletion is planned. However, the user may request, according to the regulations, the verification and deletion of their data stored on the site’s servers by writing to idea@dolcepack.com. The user must provide the necessary information to trace their data to request a copy or deletion to avoid obtaining data from other users. For the provision of ongoing services (such as newsletters), the user may request a copy of the collected data and/or its deletion at any time. For information request services, such as completing forms, the data will be retained for the period necessary to provide the requested service. If necessary, it may be retained to maintain contact with the user in the case of further requests and to respond thoroughly, given the history of previous requests. At any time, the user may request a copy of the collected data and/or its deletion by writing to idea@dolcepack.com. As for portal registration and e-commerce services (if the platform offers them), the retention period is subject to the user’s desire to remain on the portal, and the data is retained solely to utilize the services offered to users and to facilitate purchases through the portal. At any time, the user may request a copy of the collected data and/or its deletion by writing to idea@dolcepack.com. In the case of subscription services (newsletters, reserved area of the site, e-commerce), the user will have the option to unsubscribe from the service at any time through the portal (or via an email received in the case of newsletters).
User Rights
DolcePack Sagl commits to informing the data protection authority, according to GDPR regulations, and the user in the event of a security breach and loss of sensitive data concerning users, and to indicate all procedures implemented to resolve the issue and prevent it from happening again in the future.
Data Controller and Processor
The data controller is DolcePack Sagl.